SHIPPING
All orders are processed within 1-3 business days (Monday-Friday, excluding holidays).
Shipping carriers: UPS, USPS (post office) and DHL for some International shipments.
SHIPPING OPTION ESTIMATED DELIVERY TIMES (after processing)
US Express delivery 1-2 business days
US Standard Delivery 3-5 business days
International Shipping 3-8 business days
Once the carrier has scanned in the package delivery times will become available. Use tracking information sent to your communication preference on your order (email or text message).
INCORRECT ADDRESS: We are not responsible for lost packages due to incorrect addresses. Contacting the shipper carrier can expedite locating the package by giving them tracking information details. If the package is returned to us we will ship for a reduced fee, this process can take up to 14 days. No refunds will given.
- We are not responsible for delays due to weather or any unforeseen circumstances that are out of our control
- Packages that are missing and have a delivered confirmation, if you feel your package has been stolen:
Check household members
Around your house/ apartment office
Ask carrier for information
Contact shipper with details of what happened for next steps
All packages are insured through shippers carrier website via claims
RETURNS
- You have 7 days to complete a return.
- We offer store credit for approved returns.
- Send a request for a return to infoatshopmuted@gmail.com (name, phone, order number)
- Once approved you will receive an address to ship the return to. Ship with carrier of your choice, customer pays for shipping returns.
- Allow up to 14 days for processing returns and credits. Credits wiil be emailed.
- The COTACT US button on the bottom of our website will prompt you to leave details for returns.
NON-RETURNABLE ITEMS
We cannot accept items that show signs of wear, makeup, deoderant, perfume, tears, rips, damaged, dry cleaned or laundered.
These items will not be credit and will not be returned to sender.
Sale items, jewelry, hosiery, lingerie, jeweled clothing, bra and boob accessories, items that are white are at our descretion.